Level 1 sweep and inspection to the NFPA 211 annual standard - flue, crown, cap, and flashing checked and photographed
Chimney sweep logs do not sweep chimneys. They loosen some creosote - which then falls where a brush and vacuum still have to collect it.
Before
After
Before
After
Before
AfterThe Level Two Chimney Jamaica Guarantee
If we clean your chimney in Jamaica and it’s not done right, we make it right. That’s the entire guarantee, and it’s been the rule since 2009. Corrine Halstead, Owner, runs Level Two Chimney Jamaica under the Haven Standard, which means you get a written price before any work starts, a documented photo record when the job is done, and a 365-day window to tell us something isn’t right. No fine print, no prorated nonsense. We fix it, on our time, at our cost. More than 38,000 chimneys inspected and cleaned under this exact promise, and it holds.
What’s Covered
- Workmanship on every sweep and repair. If a chimney we cleaned or repaired has an issue within 365 days that traces back to our work, we return and correct it at no charge under the Done Right Promise.
- Parts and materials we source. We use DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield products, and if a component we installed fails during the guarantee period, we handle the replacement and the labor.
- Cleanup, fully. A chimney sweep is a dirty job, but your Jamaica living room shouldn’t know it happened. Drop cloths, HEPA filtration, and a walkthrough before we leave. If we miss a spot, call us back.
- On-time arrival, verified. Our technicians are background-checked and uniformed, and you get a text when they’re on the way. If we’re late, you’ll know before we’re late.
- Honest pricing, in writing. Every job gets a written price, written scope, and written warranty before anyone lifts a brush. No surprise line items, no ‘while we’re here’ upsells. That’s Haven Standard Clause 1, and we don’t bend it.
- Photo documentation included. Clause 4 of the Haven Standard requires a documented photo record on every visit. You see what we saw: flue liner condition, crown integrity, creosote class. You keep the photos.
Our Satisfaction Promise
Here’s how it works if you’re not satisfied. Call us at (516) 240-9612 and describe the problem. Corrine or a senior tech reviews your file, including the before-and-after photos from your visit. If the issue falls within our workmanship coverage, we schedule a return visit and correct it. No arguing, no defensiveness, no ‘that’s normal wear and tear’ unless we can show you exactly why it is on the camera record. If we made a mistake, we say so plainly. Then we fix it. The 365-Day Done Right Promise is stamped on every job, which means it’s not a marketing line, it’s a written term. And if you’ve got a written estimate from another chimney company, bring it to us. We’ll give you a free second opinion and a written counter before you decide anything.
Before
AfterLicensed & Insured Backing
A guarantee is only as good as the company standing behind it. Level Two Chimney Jamaica is licensed and insured, and our license information is displayed on every page of our site. That matters because chimney work in Queens involves fire risk, carbon monoxide risk, and structural risk, all of which a fly-by-night crew will happily ignore. Our insurance covers your property while we’re on it, and our licensing means we answer to the state, not just to ourselves. Background-checked, uniformed technicians arrive with a named tech assigned to your job. Calls are answered by a live person around the clock. You’re never chasing a voicemail when you have a question about your chimney. That’s the real guarantee: a company that’s still here tomorrow, still licensed, still insured, and still accountable to the written promise we gave you before we started.
Written by Corrine Halstead, Owner at Level Two Chimney Jamaica, serving Jamaica, NY since 2009.